书名：Fundamentals of Organizational Behaviour.pdf电子书；
ISBN 978-0-13-307116-0
目录：
PART 1 Understanding the Workplace 2
CHAPTER 1 What Is Organizational Behaviour? 2
CHAPTER 2 Perception, Personality, and Emotions 32
CHAPTER 3 Values, Attitudes, and Their Effects in the Workplace 72
OB ON THE EDGE Stress at Work 104
PART 2 Striving for Performance 112
CHAPTER 4 Motivating Self and Others 112
CHAPTER 5 Working in Teams 158
PART 3 Interacting Effectively 190
CHAPTER 6 Communication, Conflict, and Negotiation 190
CHAPTER 7 Power and Politics 228
OB ON THE EDGE The Toxic Workplace 258
PART 4 Sharing the Organizational Vision 264
CHAPTER 8 Leadership 264
CHAPTER 9 Decision Making, Creativity, and Ethics 300
CHAPTER 10 Organizational Culture and Change 336
ENDNOTES 368
GLOSSARY/SUBJECT INDEX 411
NAME AND ORGANIZATION INDEX 423
LIST OF CANADIAN COMPANIES 429
PHOTO CREDITS 431
ABOUT THE AUTHORS XXIII
PART 1 Understanding the Workplace 2
CHAPTER 1 What Is Organizational Behaviour? 2
Defining Organizational Behaviour 4
OB Is for Everyone 4
The Importance of Interpersonal Skills 4
What Do We Mean by Organization? 5
OB: Making Sense of Behaviour in Organizations 5
The Building Blocks of OB 6
The Rigour of OB 7
How Will Knowing OB Make a Difference? 10
In the Workplace 10
For You as an Individual 10
Today’s Challenges in the Canadian Workplace 11
Challenges at the Individual Level 12
Challenges at the Group Level 15
Challenges at the Organizational Level 17
OB in Summary 21
Summary and Implications 22
C O N T E N T S
FOR REVIEW • FOR CRITICAL THINKING • OB FOR YOU 23
POINT Find the Quick Fix to OB Issues 24
COUNTERPOINT Beware of the Quick Fix! 24
LEARNING ABOUT YOURSELF EXERCISE The Competing Values Framework:
Identifying Your Interpersonal Skills 25
BREAKOUT GROUP EXERCISES 26
WORKING WITH OTHERS EXERCISE Interpersonal Skills in the Workplace 26
ETHICAL DILEMMA EXERCISE Lying in Business 26
CASE INCIDENT How a UPS Manager Cut Turnover 27
FROM CONCEPTS TO SKILLS Developing Interpersonal Skills 28
CHAPTER 2 Perception, Personality, and Emotions 32
Perception 34
Factors Influencing Perception 34
Perceptual Errors 35
Why Do Perception and Judgment Matter? 41
Personality 42
What Is Personality? 42
Measuring Personality 42
Personality Determinants 43
Personality Traits 44
